Hotel Policies

Hotel Policies and Fees:

1. Only reservation with successfully payment will be processed by Metro Winner Hotel. All reservations with invalid credit card information will not be processed into the hotel's booking system and no rooms will be reserved.

2. Check-in time is at 2PM and Check-out time is at 11AM:
Request for early check-in & late check-out will be handled based on hotel availability. Exceeding check-out times can result in extra charges, including, but not limited to, late check-out fees and/or an extra night's charges.

3. Guest must be 18 or older to reserve and stay in a guest room. Valid government issued document with photo must be presented at check-in for verification of identify and age. Children under the age of 18 are not permitted to stay in the hotel on their own without any adult accompanying them.

4. Security Deposit:
Deposit of $500 Hong Kong dollars will be charged as security during check-in and will be return upon check-out. (Cash only)

** All requests are subject to availability at the time of check in.